About The Role
CountryPlace Mortgage is a nationwide personal property and mortgage lender. We are looking for a Director – Mortgage Operations to join our originations team in our Plano, TX office.
Essential Duties & Responsibilities
- Comprehensive understanding of investor requirements relating to Manufactured Housing.
- Use independent discretion and judgment to make final decision on acceptance or decline of loan request.
- Collaborate with the compliance team to maintain compliance policies in accordance with regulations.
- Strong ability to create and maintain strong relationships with dealers.
- Manage review of title commitment, appraisal, survey and validate required disclosures meet investor guidelines and standards.
- Manage turnaround times for departments ensuring that excellent customer service is achieved.
- Generate innovative ideas to enhance the quality and comprehensibility of procedures.
- Maintain a company policy and procedures manual.
- Train Mortgage Underwriters, Mortgage Loan Processors, and Construction Administrators ensuring that teams have proper understanding of programs and that leaders are developed.
- Facilitate pipeline calls with Loan Officers and Mortgage Loan Processors.
- Able to effectively problem-solve complex issues with rural land surveys, plats, and taxes.
- Accountable for construction-to-permanent mortgage loans from the date of closing, through the building period to final funding, modification and insuring of the loan.
- Evaluate appraisals, title commitments, state & local requirements, and loan terms to establish contractor conditions lists for draws and final funding.
- Review conditions for relevance & accuracy and communicate results along with corrective actions.
- Monitor construction interest overrun, draw limits, holdback requirements, rate expirations, and other pieces of construction lending.
- Order and approve loan modifications, coordinate signings and have agreements properly recorded.
- Ensure that all construction loans are compliant, finalized, and are sale‑ready, adhering to investor guidelines.
- Manage outstanding home title issues to ensure prompt resolution and compliance with property title elimination for manufactured homes.
- Monitor and manage construction timelines to ensure compliance with established completion standards.
- Perform other duties and special projects as assigned.
Position Requirements, Capabilities & Skills
- Superior analytical skills.
- Ability to identify and resolve problems in a timely manner.
- Strong organization and time management skills with the ability to multi‑task.
- Effective decision‑making, customer service and problem‑solving skills.
- Ability to strategize and prioritize efforts to achieve goals.
- Strong research and critical thinking skills.
- Strong interpersonal skills and ability to work well with a wide range of people.
- Ability to read and interpret published rules and regulations.
- Positive & professional demeanor.
- Self‑starter with strong organizational skills.
- Highly organized, consistent, and solutions focused.
- Employ a strong sense of urgency and ownership in all activities.
- Self‑motivated with the ability to work independently.
- Ability to work effectively in a team environment.
- Proven and effective leadership skills.
- Strong ability to present ideas, explain programs, and give presentations.
Minimum Qualifications
- BA/BS degree required.
- 5+ Years Management Experience.
- 5+ Years Underwriting Experience.
- 5+ Years Construction Lending Administration Experience.
- 2+ Years Manufactured Housing Lending Experience (preferred).