Director - Mortgage Operations

Director - Mortgage Operations

CountryPlace Mortgage is a nationwide personal property and mortgage lender. We are looking for a Director Mortgage Operations to join our originations team in our Plano, TX office. As a Director Mortgage Operations you will be responsible for managing Mortgage Underwriting, Mortgage Loan Processing and Construction Administration departments. The Director Mortgage Operations thinks creatively to improve processes and practices used throughout the Mortgage Operations department. They are responsible for providing training for and ensuring quality from their managed departments.
Essential duties and responsibilities include:
Comprehensive understanding of investor requirements relating to Manufactured Housing.
Use independent discretion and judgment to make final decision on acceptance or decline of loan request.
Collaborate with the compliance team to maintain compliance policies in accordance with regulations
Strong ability to create and maintain strong relationships with dealers
Manage review of title commitment, appraisal, survey and validate required disclosures meet investor guidelines and standards
Manage turnaround times for departments ensuring that excellent customer service is achieved
Generate innovative ideas to enhance the quality and comprehensibility of procedures.
Maintain a company policy and procedures manual
Train Mortgage Underwriters, Mortgage Loan Processors, and Construction Administrators ensuring that teams have proper understanding of programs and that leaders are developed
Facilitate pipeline calls with Loan Officers and Mortgage Loan Processors
Able to effectively problem-solve complex issues with rural land surveys, plats, and taxes
Accountable for construction-to-permanent mortgage loans from the date of closing, through the building period to final funding, modification and insuring of the loan
Evaluate appraisals, title commitments, state & local requirements, and loan terms to establish contractor conditions lists for draws and final funding
Review conditions for relevance & accuracy and communicate results along with corrective actions
Monitor construction interest overrun, draw limits, holdback requirements, rate expirations, and other pieces of construction lending
Order and approve loan modifications, coordinate signings and have agreements properly recorded
Ensure that all construction loans are compliant, finalized, and are sale-ready, adhering to investor guidelines
Manage outstanding home title issues to ensure prompt resolution and compliance with property title elimination for manufactured homes
Monitor and manage construction timelines to ensure compliance with established completion standards
Perform other duties and special projects as assigned
Position requirements, capabilities and skills include:
Superior analytical skills
Ability to identify and resolve problems in a timely manner
Strong organization and time management skills with the ability to multi-task
Effective decision-making, customer service and problem-solving skills
Ability to strategize and prioritize efforts to achieve goals
Strong research and critical thinking skills
Strong interpersonal skills and ability to work well with a wide range of people
Ability to read and interpret published rules and regulations
Positive & professional demeanor
Self-starter with strong organizational skills
Highly organized, consistent, and solutions focused
Employ a strong sense of urgency and ownership in all activities
Self-motivated with the ability to work independently
Ability to work effectively in a team environment
Proven and effective leadership skills
Strong ability to present ideas, explain programs, and give presentations
Minimum qualifications include:
BA/BS degree required
5+ Years Management Experience
5+ Years Underwriting Experience
5+ Years Construction Lending Administration Experience
2+ Years Manufactured Housing Lending Experience (preferred)
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.