Inbound Sales Manager (SMB SaaS)

Requirements

The ideal candidate is a strong leader, problem solver, and sales strategist with deep knowledge of inbound SMB sales, CRM management, sales process optimization, and team development

5+ years of experience in SMB sales with a proven track record of exceeding sales targets

2+ years of leadership experience in a sales management or team lead role, preferably within inbound sales environments

Strong understanding of inbound sales processes, pipeline management, and customer acquisition strategies

Experience working closely with Sales Operations, including forecasting, reporting, process optimization, and CRM management

Proficiency in Salesforce CRM and sales reporting tools

Strong leadership, coaching, and team development abilities

Excellent business acumen, analytical thinking, and critical thinking skills

Ability to evaluate workflows, troubleshoot operational issues, and implement process improvements

Outstanding organizational, written, verbal, and interpersonal communication skills

Ability to de-escalate customer and team concerns with professionalism, empathy, and accountability

Understanding of project management principles and cross-functional collaboration

Ability to thrive in a fast-paced, high-growth, entrepreneurial environment

Experience in the beauty, wellness, or fitness industry is a plus

Bachelor’s degree in Business, Marketing, or a related field preferred

Strong desire to learn, grow, master, and teach the Vagaro software platform

What the job involves

Vagaro is seeking a driven and strategic Sales Manager to lead our Inbound SMB Sales team while also bringing strong Sales Operations expertise to optimize performance, processes, and reporting

This role combines hands‑on sales leadership with operational excellence to ensure our inbound sales organization delivers world‑class customer experience and consistently exceeds revenue goals

Through multiple communication channels—including phone, text, chat, email, and virtual meetings, you will oversee daily team performance, drive pipeline efficiency, ensure SLA adherence, keep data integrity, and support the continued growth and success of the sales organization

You will play a critical role in coaching and developing Account Executives, improving sales processes, collaborating cross‑functionally with product, marketing and operations, and using data‑driven insights to maximize team effectiveness and revenue growth

In this role, you will directly influence the growth and success of Vagaro’s SMB customer base by combining strong inbound sales leadership with operational excellence

Your ability to develop people, optimize processes, and drive performance through data will help scale the sales organization while delivering an exceptional experience to prospective customers

Lead, coach, and develop a high‑performing inbound SMB sales team focused on converting inbound leads into long‑term customers

Set clear performance expectations and provide ongoing coaching, feedback, and mentorship to help representatives achieve and exceed sales goals

Conduct regular performance reviews, pipeline reviews, and quality assurance evaluations

Motivate and inspire the team to achieve sales performance milestones

Recruit, onboard, and train new sales representatives while fostering a culture of accountability, collaboration, and continuous improvement

Ensure team members maintain scheduled appointments, meet SLA requirements, and deliver exceptional customer experiences

Partner closely with Sales Management to streamline workflows, improve reporting accuracy, and optimize sales processes

Monitor, analyze, and report on KPIs including lead conversion, pipeline activity, call volume, text volume, and chat activity

Maintain CRM accuracy and ensure proper documentation of customer interactions and sales activities within Salesforce

Identify trends, operational inefficiencies, and opportunities for growth through data analysis and reporting

Develop and implement scalable inbound sales strategies to maximize efficiency and conversion rates

Collaborate with marketing to improve lead generation quality and campaign effectiveness

Collaborate closely with Merchant Services, Marketing, Product, and Customer Support teams to ensure seamless onboarding, merchant services adoption and customer support experience

Ensure consistent messaging, branding, and customer communication across all inbound sales activities

Provide leadership support by escalating, analyzing, documenting, and resolving sales or customer‑related issues promptly

Prepare and present regular sales performance reports and operational insights to executive leadership

#J-18808-Ljbffr