Account Manager

Summary of Essential Job Functions/Responsibilities

Order Processing: Ensure timely and accurate processing of orders according to customer requirements

Client Relationships: Build and maintain strong, long-term relationships with clients.

Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

Contract Negotiation: Negotiate contracts and close agreements to maximize profitability

Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas

Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory

Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers

Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential

Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions

Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders

Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed

Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims

Quality Control: Provide data and insights to improve quality control

Additional Duties: Perform other related duties as assigned

Qualifications

Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience

Experience: Previous experience in sales, management, account management, or a relevant field

Skills: Problem-Solving: Strong analytical skills to interpret sales performance and market trends Results-Driven: High performance standards with the ability to motivate and lead the sales team Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively Computer Skills: Basic proficiency with Microsoft Office Suite Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously Reliability: Demonstrated reliable work history Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks Bilingual in Spanish and English preferred

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