Virtual Patient Support Specialist

Updated: May 8, 2026

Location: Raleigh, NC, United States

Job ID: 15160

You’re a proactive problem‑solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.

This role will work on a hybrid schedule, 2 days in our Morrisville, NC office and 3 days remotely.

Responsibilities

Provide timely and accurate responses to inbound calls, emails, and other communications from customers

Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns

Identify and resolve patient issues or escalate to appropriate internal teams as needed

Maintain detailed and accurate records of patient interactions and transactions in our contact center software system

Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Qualifications

High school diploma or equivalent

1-3 years’ experience in customer service, call center operations or related fields

Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences

Experience in the pharmaceutical or healthcare industry (desired)

Willingness to work flexible hours, as needed (desired)

Benefits
Competitive compensation package; health benefits to include medical, dental and vision; company match 401(k); flexible paid time off (PTO) and sick time; and compliance with applicable federal, state and municipal paid sick time requirements.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires a reasonable accommodation to complete any part of your application process, please contact us at [email protected].

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