Working remotely on a monthly rotating shift schedule, the Virtual Patient Support Specialist will manage non-clinical inquiries, triage adverse events, and document data in the CRM while providing exemplary customer service.
Key responsibilities
Complete follow-up for missing or updated information from stakeholders, ensuring accurate documentation and safety reporting
Answer incoming and make outgoing calls in a professional manner, adhering to client guidelines and business rules
Maintain a working knowledge of program guidelines and troubleshoot IT or technical inquiries as needed
Required qualifications
Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
1+ years of recent experience in the pharmaceutical or healthcare industry
Working knowledge of medical terminology and case management experience
Ability to type 40+ words per minute and efficient computer/data entry skills
Excellent attention to detail and ability to prioritize workload based on program needs
Virtual Patient Support Specialist
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time