Sr Customer Solutions Manager, US FED NATSEC

Sr Customer Solutions Manager, US FED NATSEC Job ID: 2916615 | Amazon Web Services, Inc.
Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?
Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security team to help customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilities Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS.
Divide and Conquer: In this role you will be expected to operate independently from others on your team in order to keep up with varying demands within your area of responsibility.
Diversification: In addition to your specific area of responsibility, addressing key gaps which could benefit both internally and externally with customers will be key.
A day in the life: Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers. Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment. You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the 6 months of employment. This position may require 10%- 15% travel dependent on a case by case basis. This position requires that the candidate selected be a US citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance and satisfy other security related requirements.
BASIC QUALIFICATIONS 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Current, active US Government Security Clearance of Top Secret or above
PREFERRED QUALIFICATIONS PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
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