Sr. Customer Solutions Manager, US Enterprise Travel & Hospitality

About the role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end‑to‑end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry‑leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self‑motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem‑solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer‑centric experiences.

Responsibilities

Contributes to business and technical discussions and asks relevant questions to uncover dependencies.

Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.

Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.

Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.

Ability to actively participate in customer technical discussions and provide guidance on best practice.

Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.

Has an understanding of relevant services and/or products, or similar industry technology.

Basic Qualifications

Bachelor’s degree in science, technology, engineering, math, business or equivalent

7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Travel up to 30% of the time

Preferred Qualifications

2+ years of professional work experience, or experience with AWS services or other cloud offerings

Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations

Experience implementing cloud services including migrations and modernization projects or equivalent

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery

Benefits
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation
USA, NY, New York – 169,000.00 – 228,600.00 USD annually

USA, VA, Arlington – 153,600.00 – 207,800.00 USD annually

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