Program Manager - CalAIM (5796)

Overview

Position: Program Manager — CalAIM program administration, Santa Barbara County, CA. The Program Manager is responsible for the comprehensive management of the CalAIM program, oversight of program deliverables and service delivery, supervision of Housing Navigation staff, and expansion of related services to individuals at risk and/or experiencing homelessness. This role ensures compliance with program metrics, quality control, administrative oversight, and partnerships with local providers and funders. Reports to the Regional Director, Emergency Services."
Responsibilities

Program Management

Manage the day-to-day operations for the CalAIM program
Ensure monthly program metrics are met
Develop an in-depth understanding of the CalAIM process workflow
Develop program work plans and standard operating procedures in collaboration with the leadership team
Oversee CalAIM program staff as services expand
Work collaboratively with shelter navigation teams
Engage executives in program development and enhancement activities
Build partnerships with local providers and funders to enhance community services
Serve as program liaison to contracting partner and attend all requested partnership meetings
Support implementation of trauma-informed and culturally responsive services
Attend meetings assigned by the Regional Director
Provide reports on service delivery, caseloads, and problem-solving program challenges
Quality Control and Administrative Oversight

Maintain compliance with CalAIM billing, Electronic Health Record Management system, service delivery standards, and data entry processes
Track all program enrollments and activities, ensuring billing data accuracy
Support and participate in program audits and conduct quality assurance reviews
Ensure compliance with confidentiality and HIPAA Privacy Rules
Oversee quality control of case files on a regular basis to ensure accurate, up-to-date documentation on all clients, including but not limited to Individual Housing Plans, Assessments, Case Notes, etc.
Assist in program management, budget planning, and compliance reporting
Track expenditures and program sustainability
Support strategic planning and expansion of CalAIM services
Manage client flow and CalAIM caseloads in collaboration with program staff
Provide intervention for program participants and serve as a point of contact for program grievances
Leadership and Training

Provide strong leadership for team operations
Provide training and guidance to deliver high-quality services
Hire, train, supervise, evaluate, and terminate program staff as necessary, in collaboration with the Regional Director
Guide staff in providing case management utilizing trauma-informed care and strengths-based approaches, in line with Housing First and harm reduction principles
Team Supervision

Supervise 5-7 direct reports, as CalAIM services expand
Demonstrate leadership and team-building qualities to implement the mission and core values of the agency
Facilitate staff meetings and case conference meetings in collaboration with the Regional Director
Meet with staff bi-monthly to discuss program challenges
eeds
Provide support to staff in emergency situations at the shelter
Conduct staff training, coaching, and performance evaluations
Oversee documentation quality assurance and caseload audits
Foster a collaborative, mission-driven team environment
Miscellaneous

Attend internal and external meetings on behalf of the Agency
Participate in networking functions and community meetings, and meet with funders and partnering agencies as necessary
Assist with Shelter Program Activities when needed
Attend staff meetings and training workshops
Develop new partnerships with other agencies to enhance services
Collaborate with healthcare providers, behavioral health agencies, hospitals, shelters, and community partners
Build relationships with county agencies and managed care plans
Coordinate integrated care services for high-need populations
Perform ad hoc projects as appointed by upper management
Qualifications

Bachelor’s degree in public health, social work, healthcare administration, behavioral health, or related field
Master of Social Work is of significant value
Minimum of 3-5 years of program management experience in health care, social services, behavioral health, or homeless services
At least 1-2 years of experience with CalAIM, Medi-Cal, or care coordination programs
Strong leadership, communication, and project management skills
Knowledge of HMS, care management platforms, or electronic health records (EHR)
General

A valid CA driver’s license, proof of insurance and a reliable vehicle is required. Comfortable with utilizing your own vehicle to conduct site visits, visiting clients at shelters, meeting clients out in the field, etc.
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
General knowledge of community resources available to clients in Santa Barbara
Working knowledge of a strengths-based, client-centered, and evidence-based approaches
Ability to multitask, maintain confidentiality, and meet deadlines
Ability to maintain professional conduct, attitude, and appearance at all times
Proficiency in Microsoft Office programs (e.g., Word, Excel, PowerPoint)
Ability to work some late evenings and weekends as needed
Physical Requirements

Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods sitting at a desk and working on a computer

#J-18808-Ljbffr