Site Account Specialist

Job Title

Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Lead meetings with commercial matrix teams
Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
Education and Experience: Bachelor's degree or 3 years of work experience
Work experience in customer service, call center operations, patient services
avigator, account management, logistics, or supply chain preferred
Knowledge, Skills, and Abilities: Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Working Conditions: Office environment
Physical Demands: Sitting for periods of time
Additional Information: Proactive and results-oriented mindset
Ability to work independently and as part of a team
Strong organizational and time management skills
Commitment to continuous improvement and professional development