Member Contribution Specialist

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

WHAT WE OFFER

Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training

PRIMARY RESPONSIBILITIES

Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

Payment processing and financial data accuracy
Attention to detail and quality assurance
Time management and task prioritization
Problem-solving and issue resolution
Professional written and verbal communication
Proficiency with billing systems and office software
Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS

Education

High school diploma or equivalent required
Experience

Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
Technical & Job-Specific Skills
Ability to learn and navigate billing and payment systems effectively
Basic proficiency in Microsoft Excel or willingness to learn
Proficiency or ability to quickly learn 10-key data entry
Comfort using standard office equipment and PC-based systems

Certifications

None required

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. xsgimln The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.