Member Contribution Specialist

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

WHAT WE OFFER

Compensation based on experience.

Faith and purpose-based career opportunity!

Fully paid health benefits

Retirement and Life Insurance

12 paid holidays PLUS birthday

Lunch is provided DAILY.

Professional Development

Paid Training

PRIMARY RESPONSIBILITIES

Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.

Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.

Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.

Monitor payment activity to identify discrepancies, resolve issues, and escale concerns to the Supervisor as appropriate.

Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.

Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.

Meet daily productivity and accuracy standards while managing multiple tasks and priorities.

Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

Payment processing and financial data accuracy

Attention to detail and quality assurance

Time management and task prioritization

Problem-solving and issue resolution

Professional written and verbal communication

Proficiency with billing systems and office software

Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS
Education

High school diploma or equivalent required

Experience

Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred

Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience

Technical & Job-Specific Skills

Ability to learn and navigate billing and payment systems effectively

Basic proficiency in Microsoft Excel or willingness to learn

Proficiency or ability to quickly learn 10-key data entry

Comfort using standard office equipment and PC-based systems

Certifications

None required

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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