Patient Account Specialist

Hopebridge is seeking a highly experienced Patient Account Specialist with advanced knowledge of healthcare revenue cycle operations, insurance-driven account resolution, and patient financial services. This role is designed for a candidate who can independently manage complex account scenarios, interpret nuanced payer activity, and serve as a knowledgeable resource for both families and internal partners. The ideal candidate brings a strong background in patient accounts, denials, benefit interpretation, payer follow-up, and financial communication, along with the judgment and professionalism to navigate sensitive financial conversations with confidence and empathy.

Role Overview
In this position, you will take ownership of complex patient account issues involving coordination of benefits, denial analysis, reimbursement discrepancies, balance escalation, and resolution planning. You will act as a key liaison across internal departments and payer channels, helping drive accurate account resolution, reduce avoidable financial friction for families, and support overall revenue cycle integrity. This role is well suited for a candidate who can combine technical expertise with a proactive, solutions-oriented approach to account management.

Compensation and Benefits

Starting pay of $21.00–$22.00 per hour, based on experience

Monday through Friday schedule

19 days of paid time off, including 11 PTO days, 7 paid holidays, and 1 paid flex holiday

Medical, dental, and vision insurance

Short-term and long-term disability insurance

401(k) with company match

Responsibilities

Lead resolution of complex patient account issues involving denials, COB discrepancies, payer processing variances, high balances, and unresolved reimbursement activity.

Perform advanced account analysis to identify root causes, evaluate payer behavior, and determine the most effective path to resolution.

Interpret EOBs, benefit structures, authorization or coverage limitations, and payer communications to explain financial outcomes clearly to families and internal stakeholders.

Manage escalated family financial conversations related to balances, claims outcomes, payment expectations, hardship support, and account next steps.

Collaborate cross-functionally with internal departments to address account barriers, improve handoffs, and support accurate downstream account handling.

Support payer follow-up, insurance reverification, account correction workflows, and documentation practices that strengthen account accuracy and timely resolution.

Serve as an experienced resource to team members by sharing knowledge, reinforcing best practices, and contributing to consistent revenue cycle processes.

Required Skills

3+ years of experience in healthcare revenue cycle, patient financial services, denial resolution, medical billing, or complex patient account management

Advanced knowledge of benefit verification, EOB interpretation, COB, payer policies, reimbursement workflows, and claim lifecycle concepts

Demonstrated ability to research, prioritize, and resolve complex account issues with a high level of accuracy and independence

Strong communication and relationship-management skills, including the ability to explain technical billing and insurance concepts in a clear, professional manner

Experience collaborating across teams and serving as a subject matter resource within revenue cycle or patient financial operations

Proficiency with EHRs, payer portals, account documentation workflows, and productivity expectations in fast-paced healthcare environments

Experience in pediatric, behavioral health, or ABA billing is strongly preferred

Where You’ll Work

Hopebridge Headquarters: 3500 Depauw Blvd Indianapolis, IN 46268

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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