Customer Experience Specialist-full time-Davenport

Job Title
Customer Experience Specialist

Employment Type
Full time

Shift
Day Shift

Responsibilities
As a Customer Experience Specialist at MercyOne, you will receive customer and family complaints, coordinate investigations, and aid in resolution through closure. You will serve as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. You will supply data summaries regarding the customer experience and provide opportunities for improvement. You will ensure that MercyOne is in compliance with grievance rules and regulations, and work in collaboration with the Eastern Division.

Schedule

Monday - Friday days

Education & Qualifications

Bachelor's Degree or equivalent experience

More than 2 years of experience required

Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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