Customer Experience Specialist-full time-Davenport

Customer Experience Specialist
Join the MercyOne Family! We are looking to hire a Customer Experience Specialist.

As a Customer Experience Specialist at MercyOne, you will receive customer and family complaints, coordinate investigation, and aid in resolution through closure. You will serve as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience, supply data summaries regarding the customer experience, and provide areas of opportunity for improvements. You will ensure that MercyOne complies with grievance rules and regulations and work in collaboration with Eastern Division.

Schedule:

Monday – Friday

Education:

Bachelor's Degree or equivalent experience

More than 2 years of experience required

Competitive compensation with a full benefits package and opportunities for growth throughout the system.

Location: Davenport, IA, United States

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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