Sr. UX Content Designer

Sr. UX Content Designer

The Sr. UX Content Designer will report to the Sr. Manager, Digital Design Health & Benefits in the Health & Benefits Product Design organization. This role is responsible for improving how users understand and interact with complex workflows through effective research, content and collaboration. This role will play a key role in shaping clear, user-centered experiences across digital products.
In addition to content design, this role will support and help drive user research efforts to better understand user needs, validate product decisions, and identify opportunities for improvement. This individual will work closely with Product Designers, Product Managers, and Engineers to ensure experiences are intuitive, accessible, and aligned with user expectations.
Duties & Responsibilities:

User Research & Insights

Support and help lead user research activities, including usability testing, interviews, and surveys
Develop test plans, scripts, and research materials
Synthesize findings into clear, actionable insights that inform product and design decisions
Partner with Product and Design to integrate research into the product development lifecycle

Accessibility & Inclusive Design

Advocate for and apply accessibility best practices across product experiences
Ensure content and UX patterns meet accessibility standards and support inclusive user needs
Partner with Design and Engineering to proactively identify and address accessibility gaps
Help embed accessibility into design and content processes from the start

Content Design & UX Writing

Create clear, concise, and user-centered content across digital experiences (web, mobile, responsive)
Write for key user journeys such as onboarding, account setup, decision-making flows, error states, and contextual help
Apply and evolve voice, tone, and accessibility standards
Ensure content supports user comprehension, confidence, and task completion

Discovery & Collaboration

Contribute to discovery efforts through workshops, journey mapping, and applying user-centered design practices
Collaborate cross-functionally with Product, Design, Engineering, and stakeholders
Advocate for user needs and clarity throughout the product lifecycle

Design Contribution

Contribute to scalable content patterns within the design system
Help define and document standards for clarity, usability, and accessibility across components and user flows
Assist in expanding the content system by establishing best practices for UI text, error states, and other reusable patterns
Support consistency and alignment across products and teams

Education & Experience:

Minimum required:
4-7 years of experience in UX research, UX writing, content design, UX Design, or related roles required
Bachelor's degree in Communications, Human-Centered Design, Psychology, Cognitive Science, Journalism, or equivalent combination of education, experience and training required
Experience supporting or conducting user research and applying insights to product decisions
Experience writing content for digital products across web and/or mobile platforms
Skills & Abilities:

Strong ability to translate complex concepts into clear, user-friendly language
Experience with usability testing and research synthesis
Understanding of accessibility standards and inclusive design principles
Familiarity with research and analytics tools (e.g., FullStory, survey tools, usability platforms)
Strong collaboration and communication skills.
Proven ability to present clearly and confidently to diverse audiences across all levels of the organization
Ability to manage multiple priorities in a fast-paced environment