Sr. UX Content Designer

The Sr. UX Content Designer will report to the Sr. Manager, Digital Design Health & Benefits in the Health & Benefits Product Design organization. This role is responsible for improving how users understand and interact with complex workflows through effective research, content and collaboration. This role will play a key role in shaping clear, user-centered experiences across digital products.

In addition to content design, this role will support and help drive user research efforts to better understand user needs, validate product decisions, and identify opportunities for improvement. This individual will work closely with Product Designers, Product Managers, and Engineers to ensure experiences are intuitive, accessible, and aligned with user expectations.

Duties & Responsibilities:

User Research & Insights

Support and help lead user research activities, including usability testing, interviews, and surveys

Develop test plans, scripts, and research materials

Synthesize findings into clear, actionable insights that inform product and design decisions

Partner with Product and Design to integrate research into the product development lifecycle

Accessibility & Inclusive Design

Advocate for and apply accessibility best practices across product experiences

Ensure content and UX patterns meet accessibility standards and support inclusive user needs

Partner with Design and Engineering to proactively identify and address accessibility gaps

Help embed accessibility into design and content processes from the start

Content Design & UX Writing

Create clear, concise, and user-centered content across digital experiences (web, mobile, responsive)

Write for key user journeys such as onboarding, account setup, decision-making flows, error states, and contextual help

Apply and evolve voice, tone, and accessibility standards

Ensure content supports user comprehension, confidence, and task completion

Discovery & Collaboration

Contribute to discovery efforts through workshops, journey mapping, and applying user-centered design practices

Collaborate cross-functionally with Product, Design, Engineering, and stakeholders

Advocate for user needs and clarity throughout the product lifecycle

Design Contribution

Contribute to scalable content patterns within the design system

Help define and document standards for clarity, usability, and accessibility across components and user flows

Assist in expanding the content system by establishing best practices for UI text, error states, and other reusable patterns

Support consistency and alignment across products and teams

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