SOCIAL MEDIA SPECIALIST (TECHNICAL MANAGER III)

Social Media Specialist (Technical Manager III)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Location: Chicago, IL, US, 60603
Position Title: Technical Manager III Salary: Anticipated Starting Salary: $5,055 Monthly; Full Range: $5,055 - $8,800 Monthly Job Type: Salaried Category: Full Time County: Cook Number of Vacancies: 1 Bargaining Unit Code: NR916 Pro Tech Teamsters This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview

This position is accountable for overseeing the strategic direction and daily activity of the department's social media channels.
Creates, curates, and manages content across all the department's social media platforms (Facebook, X, Instagram, LinkedIn, Threads, Bluesky) including evenings, weekends, and holidays as warranted.
Monitors public sentiment and addresses questions submitted through the department's social media platforms in a timely and professional manner.
Identifies opportunities to increase the department's social media reach through both existing and new channels.
Analyzes performance of social media posts to guide future strategies including advertising strategies targeting specific audiences.
Produces monthly performance reports.
Coordinates with the department's communications team to develop engaging, effective visual content for use on social media platforms including video and graphics.
Supports the department's safety messaging efforts through strategic and frequent use of social media channels.
Effectively translates complicated industry information and business processes into easy-to-understand visual content that resonates with both internal and external audiences.
Responds to feedback by making the appropriate adjustments.
Performs duties in compliance with departmental safety rules.
Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
Performs other duties as assigned.
Minimum Qualifications

Completion of a bachelor's degree majoring in communications, journalism, or marketing, OR completion of two years of college, PLUS Two years of experience managing multiple social media accounts (including but not limited to Facebook, Twitter, Instagram, LinkedIn) for a large organization, OR Six years of related experience in managing multiple social media accounts (including but not limited to Facebook, Twitter, Instagram, LinkedIn) for a large organization.
Preferred Qualifications

Proven ability to grow social media engagement and reach using engaging written and visual content and Search Engine Optimization (SEO). Demonstrated ability in writing and editing for digital media, including but not limited to social media channels and external/internal websites with social media management tools, including but not limited to Hootsuite. Ability to create basic graphic images and videos in a professional setting using Adobe Creative Suite, including Photoshop, Illustrator, InDesign, Premier, and AfterEffects. Strong computer skills using Microsoft Office products including Word, Outlook, PowerPoint, SharePoint, and Excel. Strong oral and written communication skills. Effective planning skills, detail oriented, and well organized with the ability to work on multiple tasks simultaneously. Ability to maintain harmonious relationships with employees, agency officials, and the public. Familiarity with governmental operations. Familiarity with the Illinois transportation industry.
Conditions of Employment

Valid driver's license. Statewide travel with occasional overnight stays. Successful completion of a background screening.
About the Agency

The Illinois Department of Transportation is seeking to hire a Social Media Specialist. The IDOT team works diligently to provide safe, cost-effective transportation for Illinois in ways that enhance quality of life, promote economic prosperity and protect our environment. We are problem solvers and leaders, constantly searching for innovations and improvements in support of our commitment to providing the best multimodal transportation system for Illinois. Our team fosters a culture of inclusivity. We value diversity and hold ourselves to the highest ethical standards as we work together for a common purpose. Team members frequently collaborate with colleagues and others outside the department to best meet customer needs. The department offers extensive training and career advancement opportunities. Employees also receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules in several program areas (flexible time, hybrid scheduling) Health, Life, Vision, and Dental Insurance Pension Plan (12) Weeks paid Maternity/Paternity Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually Employees earn (3) paid Personal Days annually (13-14) paid holidays annually (based on start date) Tuition Reimbursement Employee Assistance Program and/or mental health resources