SOCIAL MEDIA SPECIALIST (TECHNICAL MANAGER III)

Social Media Specialist (Technical Manager III)
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Position Overview
This position is accountable for overseeing the strategic direction and daily activity of the department’s social media channels.

Essential Functions

Creates, curates, and manages content across all department social media platforms (Facebook, X, Instagram, LinkedIn, Threads, Bluesky), including evenings, weekends, and holidays as warranted.

Monitors public sentiment and addresses questions submitted through the department’s social media platforms in a timely and professional manner.

Identifies opportunities to increase the department’s social media reach through existing and new channels.

Analyzes performance of posts to guide future strategies, including advertising strategies targeting specific audiences.

Produces monthly performance reports.

Coordinates with the communications team to develop engaging visual content for use on social media, including video and graphics.

Supports the department’s safety messaging efforts through strategic and frequent use of social media channels.

Effectively translates complicated industry information into easy‑to‑understand visual content that resonates with internal and external audiences.

Responds to feedback by making appropriate adjustments.

Performs duties in compliance with departmental safety rules and fair and equitable treatment of all employees.

Performs other duties as assigned.

Minimum Qualifications

Completion of a bachelor’s degree majoring in communications, journalism, or marketing, or two years of college plus two years of experience managing multiple social media accounts for a large organization, or six years of related experience managing multiple social media accounts for a large organization.

Preferred Qualifications

Proven ability to grow social media engagement and reach using engaging written and visual content and SEO.

Demonstrated ability in writing and editing for digital media, including social media channels and internal/external websites, using management tools such as Hootsuite.

Ability to create basic graphic images and videos in a professional setting using Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, and After Effects).

Strong computer skills using Microsoft Office products (Word, Outlook, PowerPoint, SharePoint, Excel).

Strong oral and written communication skills.

Effective planning skills, detail oriented, and well organized with the ability to work on multiple tasks simultaneously.

Ability to maintain harmonious relationships with employees, agency officials, and the public.

Familiarity with governmental operations.

Familiarity with the Illinois transportation industry.

Conditions of Employment

Valid driver’s license.

Statewide travel with occasional overnight stays.

Successful completion of a background screening.

About the Agency

The Illinois Department of Transportation is seeking to hire a Social Media Specialist. The IDOT team works diligently to provide safe, cost‑effective transportation for Illinois, enhancing quality of life, promoting economic prosperity, and protecting the environment. Our team fosters a culture of inclusivity and holds us to high ethical standards as we work together for a common purpose.

Benefits

Flexible work schedules in several program areas (flexible time, hybrid scheduling)

Health, Life, Vision, and Dental Insurance

Pension Plan

12 weeks paid Maternity/Paternity Leave

Deferred Compensation Program and other pre‑tax benefit programs (Medical/Daycare)

Employees earn 12 paid Sick Days annually

New Employees earn 10 paid Vacation Days in their first year and can earn up to 25 annually

Employees earn 3 paid Personal Days annually

13–14 paid holidays annually (based on start date)

Tuition Reimbursement

Employee Assistance Program and/or mental health resources

Work Office:

Office of Communications/ Bureau of Communication Services

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