Customer Experience Specialist

Be the Voice Behind the Clean Red Trucks

Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S.

and it's no accident. We go all out to deliver world-class service to every customer, every time. The clean red trucks are iconic in our communities, and the voice on the other end of the line matters just as much as the crew in the field.
That's where you come in.
We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk.
Ryan Lawn & Tree is passionate about our communities and the customers who trust us with their homes and properties. We're a 100% employee-owned company on a mission to be the best in the business

and we're growing fast. That means real opportunities for people who show up, work hard, and want to build something.
What You'll Do

Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call

leaving every customer better than you found them.
Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met

on time and on point.
Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.
Requirements

High school diploma or equivalent required; Bachelor's degree preferred
2+ years of customer service experience, ideally in a call centric environment
Friendly, resolution-focused communication style

both verbal and written
Strong organizational and time management skills
Sharp attention to detail and a knack for solving complex problems
Comfortable navigating multiple business systems simultaneously
A team-first mindset with excellent collaboration skills
CRM experience is a plus
Openness to take on additional responsibilities as you grow
Why Ryan? Because Here, You Own It.
Competitive Pay

Starting at $18 - $24/hr based on experience
Employee Ownership

100% ESOP

your success builds your wealth
Full Benefits

Health, Dental & Vision insurance
401(k)

With company match
Time Off

17 PTO days + 11 paid holidays
Bonuses

Available for full-time, year-round associates
Growth

Real advancement opportunities for those who excel
Ready to Be Part of Something Bigger?
If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you

we want to hear from you.
Apply today and bring your energy to the team behind the clean red trucks.