Customer Experience Specialist

Customer Service Representative

Did you know that Ryan Lawn & Tree is a $100M+ professional Lawn & Landscape company? We've built one of the most respected lawn and tree care companies in the Midwest

and serve customers across Kansas, Missouri, Oklahoma, and Nebraska. We're on a mission to raise the bar for our entire industry

attracting exceptional people, treating them right, and doing work that leaves a mark on every community we touch.
We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk.
What You'll Do
Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call

leaving every customer better than you found them.
Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met

on time and on point.
Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.
Requirements
What You Bring
High school diploma or equivalent required; Bachelor's degree preferred
2+ years of customer service experience, ideally in a call centric environment
Friendly, resolution-focused communication style

both verbal and written
Strong organizational and time management skills
Sharp attention to detail and a knack for solving complex problems
Comfortable navigating multiple business systems simultaneously
A team-first mindset with excellent collaboration skills
CRM experience is a plus
Openness to take on additional responsibilities as you grow
We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. Why work at RYAN? In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include:
Competitive Pay

Starting at $18 - $24/hr. based on experience
Bonuses - Available for full-time, year round associates
Advancement opportunities for those who excel
Excellent benefits package to include: Health Insurance, Dental/Vision, 401k w/ company match, and more
17 Paid Time Off (PTO) Days, 11 Paid Holidays and 1 Personal Floating Holiday
100% Employee Stock Ownership Plan.
Ready to Be Part of Something Bigger? If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you

we want to hear from you.