Studio Director

Studio Director

The Studio Director is the leader of the studio and is ultimately responsible for its success. Core responsibilities include driving team growth and satisfaction, ensuring excellent client experiences, community-building, leading daily operations, and taking accountability for the studio's financial performance.
Reports To: Regional Director
Primary Duties:

Build Client Loyalty
Secure repeat business and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients' time, and providing a comfortable and clean environment.
Go the extra mile to create memorable experiences for clients.
Take appropriate steps to understand each client's satisfaction level with their visit. Resolve issues decisively and effectively.
Lead the Team
Regularly provide in-the-moment as well as planned coaching and feedback to the team of estheticians and studio hosts
Empower team with tools, information, and confidence they need to deliver an excellent customer experience
Screen, interview, hire, fire
Onboard, develop, and train new team members
Celebrate/build up the team; surprise and delight staff
Referee any relational issues between employees
Maintain a pulse on team's strengths and opportunities; create ongoing training opportunities
Performance Management
Drive revenue through scheduling optimization and sales
Develop new client acquisition and client retention plans
Manage studio's P&L to increase revenue and manage expenses
Run and analyze reports to help the team and management understand what is happening within the business and opportunities for improvement
Consultative Selling
Share the FACED story, services, memberships, and retail offerings in a way that relates to the client and generates sales
Day-to-day operations in the studio, front and back of house
Schedule team optimally for the success of the business
Check staff/client communications and provide feedback and coaching
Manage inventory and supplies, keeping appropriate stock levels
Maintain cleanliness and orderliness in all areas of the studio
Lead regular operational audits and secret shopper program
Manage team's use of POS/CRM system
Follow all applicable regulations and laws
Assist with laundry
Community Building
Ingrain yourself in the community; make as many groups aware of Faced's offerings as possible
Plan and execute events and marketing campaigns
Build mutually beneficial partnerships with other businesses in the community
Positively promote the brand to your network on- and off-line
Preferred Characteristics:

Strong leader and lead by example
Ownership and client-first mentality
Operational experience
Excellent work ethic
Proactive; problem solver
Driven to be exceptional
Organized and detail-oriented
Ability to multi-task and maintain a calm demeanor
Comfortable making and communicating difficult decisions and feedback to team members
Preferred Job Qualifications:

Management and/or leadership experience
Experience working in a start-up or fast-paced environment
Excellent written and verbal communication skills
Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool
Passion for skincare a plus
Will be expected to develop an understanding of the esthetics field and be provided initial training
Hours: Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.
Supervises: Studio Hosts, Esthetics Staff
About Faced The Facial Studio: Through its team of professional estheticians, Faced The Facial Studio provides its clients fully personalized, results-driven facials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, approachable prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced's custom facials become part of our clients' monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client's skincare routine at home. These are available for purchase in-store and online.
The one-of-a-kind skincare studio has locations in Westside Provisions District, Morningside Village, Buckhead Village, and The Avenue- East Cobb in Atlanta.