Account Manager - EGC

Summary
The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth through effective account management. This role serves as the primary point of contact for assigned clients, overseeing landscape maintenance services, identifying enhancement opportunities, and ensuring quality service delivery. The Account Manager works closely with operations teams to maintain strong customer relationships, maximize account profitability, and support branch growth initiatives.
Responsibilities and Duties
Client Relations
Develop and maintain strong relationships with clients.Serve as the primary point of contact for assigned accounts.Conduct regular client meetings and property inspections.Address client concerns and ensure timely resolution.
Account Management & Sales
Identify opportunities for landscape enhancements and additional services.Prepare and present proposals for new and existing clients.Support revenue growth through account development and client retention.Monitor account performance and profitability.
Operations & Quality Control
Conduct routine site inspections to ensure service quality and contract compliance.Collaborate with operations teams to ensure work is completed safely, efficiently, and to company standards.Coordinate enhancement projects and service adjustments as needed.Maintain accurate records of client communications, proposals, and service requests.
Work closely with branch leadership, operations teams, and field personnel.Utilize company software and technology to manage accounts and reporting.
Qualifications
Education
Bachelor's degree in Business, Horticulture, Landscape Management, or a related field preferred.
Experience
Minimum 35 years of Account Management or related client-facing experience.Landscape industry experience required.Experience managing commercial service accounts preferred.
Certifications
Qualified Applicator License (QAL) preferred but not required.
Knowledge and Skills
Strong understanding of landscape maintenance operations and customer service principles.Proven sales and relationship management skills.Excellent verbal and written communication skills.Strong organizational and time-management abilities.Ability to manage multiple priorities and accounts simultaneously.Effective problem-solving and decision-making skills.
Physical Requirements
Frequent walking, standing, and driving between client sites.Ability to perform regular property inspections and site evaluations.
Compensation & Benefits
Base Salary: $80,000 - $95,000 annually
Commission opportunities based on account growth, client retention, and enhancement sales.Comprehensive benefits package available to eligible employees, including medical, dental, vision, paid time off, and retirement savings plan options.