German Speaking Search Engine Customer Consultant

Mercier Consultancy is on the lookout for a German Speaking Search Engine Customer Consultant to join our dedicated Online Media Department. This role is integral in providing top-tier support to our German-speaking clients, helping them leverage our search engine services to achieve their online marketing goals. Your fluency in German and customer service expertise will enable you to assist clients effectively while fostering strong, professional relationships.
In this role, you will address client inquiries, troubleshoot issues, and educate clients on best practices regarding search engine optimization and advertising strategies. You will be a valuable resource for clients aiming to enhance their visibility within the digital landscape, driving their success through our various offerings.
Responsibilities Provide exceptional support to German-speaking clients related to our search engine services via phone, email, and chat
Troubleshoot and resolve any technical problems related to clients' online media campaigns
Keep detailed records of client interactions and ensure effective follow-up
Advise clients on optimizing their search engine usage and advertising effectiveness
Collaborate with internal teams to solve complex client inquiries and improve service delivery
Collect and analyze client feedback to enhance our services
Participate in training sessions to stay updated on industry trends and technologies
Fluency in German and English, both written and verbal
Strong customer service orientation with a focus on achieving client satisfaction
Outstanding communication and interpersonal skills
Meticulous attention to detail and problem-solving skills
Ability to manage multiple tasks and inquiries in a fast-paced environment
Previous experience in customer service, particularly in online media or digital marketing, is preferred
A proactive and eager approach to learning new technologies and methods
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...

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