Outbound Dialer Campaign Manager

To support and optimize outbound dialing operations, the fully remote Outbound Dialer Campaign Manager will manage campaign planning and execution, monitor performance metrics, and drive improvements in contact rates while collaborating with cross-functional teams.
Key responsibilities

Develop and implement outbound campaign strategies, including script updates and call list management
Monitor performance metrics, analyze campaign results, and generate performance reports to optimize campaign effectiveness
Ensure compliance with data privacy requirements and local regulations related to outbound calling and SMSing

Required qualifications

Minimum of 2 years of experience in designing, configuring, and managing dialer campaigns within Five9
Strong analytical skills with a focus on data-driven decision-making
Proven ability to manage multiple campaigns in a fast-paced environment
Experience analyzing campaigns and implementing changes for improved performance
Strong computer and telephone multitasking skills