Client Services Manager

Client Services Manager

We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position will be responsible for keeping the team running in an efficient and profitable manner, to increase client satisfaction, loyalty and retention and to meet their expectations. In addition, this position will be responsible for growing profitability organically for the team.
Responsibilities

Manage queue and provide client services through efficient and customer-friendly services
Proactively identify and digitize banking services and banking solutions to strengthen digital client services and experiences
Manage clients' requests and ensure service level is in line with bank standards
Assist team in achieving sales targets through referrals or cross-selling while providing services
Responsible for improve client services experience, create engaged clients and facilitate organic growth
Develop service procedures, policies and standards
Build and maintain relationship with clients through our digital platform
Perform other duties as required and assigned
Qualifications

Bachelor's degree in Business, Finance, or equivalent education and related experience preferred
10+ years of experience in virtual branch or retail banking environment
Experience in providing client support
Familiar with BSA/AML requirements and bank regulations
Advanced troubleshooting and multi-tasking skills
Strong interpersonal, presentation, and influencing skills
Ability to collaborate and build partnership with other stakeholders at all levels and achieve goals
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
The base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.