Client Services Manager

Client Services Manager

We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position will be responsible for keeping the team running in an efficient and profitable manner, to increase client satisfaction, loyalty and retention and to meet their expectations. In addition, this position will be responsible for growing profitability organically for the team.
Responsibilities include managing queue and providing client services through efficient and customer-friendly services, proactively identifying and digitizing banking services and solutions to strengthen digital client services and experiences, managing clients' requests and ensuring service level is in line with bank standards, assisting team in achieving sales targets through referrals or cross-selling while providing services, improving client services experience, creating engaged clients and facilitating organic growth, developing service procedures, policies and standards, building and maintaining relationship with clients through our digital platform, and performing other duties as required and assigned.
Qualifications include a Bachelor's degree in Business, Finance, or equivalent education and related experience preferred, 10+ years of experience in virtual branch or retail banking environment, experience in providing client support, familiarity with BSA/AML requirements and bank regulations, advanced troubleshooting and multi-tasking skills, strong interpersonal, presentation, and influencing skills, ability to collaborate and build partnership with other stakeholders at all levels and achieve goals, and proficiency in Microsoft Office (Excel, PowerPoint, Word).
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
The base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.