To enhance consumer and agent experiences, the full-time Consumer Engagement Manager will drive engagement initiatives, analyze performance metrics, and manage recognition programs across various locations, including remote options.
Key responsibilities
Drive execution of Agent Experience through contests and performance visuals
Analyze UES/NPS survey results and provide coaching recommendations to improve agent performance
Engage new hires with welcome messages and recognition initiatives to foster a motivating culture
Required qualifications
At least 1 year of call center experience
Availability to work any 8 hours between 7:00 AM-10:00 PM EST, five days a week
Proficiency with computer applications and ability to learn complex systems
Demonstrated ability to communicate clearly and concisely
Outgoing personality with high energy and a passion for consumer engagement
Consumer Engagement Manager
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time