Customer Experience Lead

Schedule: 10:30 a.m. – 7:00 p.m. (every other weekend).

Primary Location: Burnet Campus.

Shift: Rotating (United States of America).

Department: Food Services.

Employee Status: Regular.

Full‑time; 40 weekly hours; FTE: 1.

Pay: Expected starting pay range – annualized pay may vary $19.48–$22.25.

Job Responsibilities

Customer Service

Serve as the primary point of contact for guests, delivering exceptional customer service

Address and resolve guest concerns promptly and professionally

Operations Management

Support front‑of‑house operations to ensure a welcoming and efficient guest checkout experience

Communication

Communicate critical information clearly and effectively

Provide timely and accurate updates to leadership regarding issues and operational needs

Safety

Adhere to departmental safety protocols

Identify, report, and elevate safety concerns as appropriate

Job Qualifications

2 years of related supervisory experience

5+ years of customer service experience

Cincinnati Children’s is a proud Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability.

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