Program Coordinator I

Overview
Montana State University Billings is a preferred employer in the region-WE WANT YOU! The following are reasons why you should join our team: Work-life balance Holidays-10 paid holidays per year and 1 Floating Holiday Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases) Sick Leave - Earned at an accrual rate of .0416125 for each hour in pay status.Employee and Dependent Tuition Waiver Opportunities to engage in professional development opportunities Committed to employee wellness and access to a robust Employee Assistance Program Medical Benefits that are robust and affordable Visit MUS Benefits to learn more about our benefit package including: Medical, Vision, and Dental Life Insurance and Long-Term Disability are incorporated into our benefits. Learn more about our retirement benefits at MUS Retirement. Opportunities for career growth and a variety of career paths Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc. Beautiful campus environment that features our MSUB Mile walking path

Position Summary
The Program Coordinator I supports the mission of the institution by promoting equitable access and inclusion for students with disabilities. Reporting to the Director of Disability Support Services (DSS), the position is responsible for coordinating student accommodations, including assistive technology training, testing arrangements, and related support, in compliance with the Americans with Disabilities Act (ADA), the ADA Amendment, and Section 504 of the Rehabilitation Act. The coordinator works collaboratively with students, faculty, and staff to ensure programmatic and physical access while fostering awareness of disability rights and institutional responsibilities. The role communicates, encourages, and recommends best practices to support student success and accessibility, while leading by example through a positive, professional demeanor and a willingness to support students. The position also provides administrative support to Disability Support Services, including maintaining required documentation, and contributes to ongoing program assessment while remaining current with best practices and emerging technologies in support of the university’s commitment to continuous quality improvement.

Responsibilities

Greet walk‑in visitors; answer and route telephone calls to the appropriate area

Conduct brief informational sessions with students and prospective students regarding the accommodation process

Schedule student appointments and coordinate communications with DSS staff

Review confidential documentation to identify functional limitations related to a student’s disability

Conduct initial evaluations of student needs; develop and approve reasonable accommodations; monitor student progress and modify accommodations as needed

Coordinate testing logistics, including scheduling exams, proctoring, collecting materials, and ensuring approved accommodations are in place

Coordinate academic, housing, and testing accommodations in collaboration with DSS staff, faculty, and campus partners

Coordinate assistive technology services (e.g., recording lectures, text-to-speech, low-vision supports, equipment checkout, and basic troubleshooting)

Manage document conversion and alternative-format materials, including accessible PDFs, audio, Braille, and electronic textbooks

Coordinate video captioning and accessibility services with faculty, IT staff, and third-party vendors

Maintain confidential student records in compliance with institutional, state, and federal requirements

Assist with data collection, report generation, and program support activities

Assist with updating departmental resources (e.g., printed materials, web pages)

Build and maintain effective working relationships with a diverse population of students, faculty, staff, administrators, and external partners

Assist with monitoring and ordering office supplies

Perform other related duties as assigned by the DSS Director

Qualifications

Education Required: Bachelor’s degree in relevant field

Experience Required: Three years in related field and/or experience in higher education

Education Preferred: Master’s degree in related field

Experience Preferred: Three years in related field and/or experience in higher education, with demonstrated proficiency in computer systems, including Banner and Accommodate

Knowledge of the medical, educational, social, and legal aspects of disabilities

Knowledge of accommodations management software, such as Accommodate

Special Instructions
This position is not eligible for sponsorship.

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