Program Coordinator I

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. This role is not eligible for sponsorship.

Brief Position Overview
The Program Coordinator I supports the mission of the institution by promoting equitable access and inclusion for students with disabilities. Reporting to the Director of Disability Support Services (DSS), the position is responsible for coordinating student accommodations, including assistive technology training, testing arrangements, and related support, in compliance with the Americans with Disabilities Act (ADA), the ADA Amendment, and Section 504 of the Rehabilitation Act. The coordinator works collaboratively with students, faculty, and staff to ensure programmatic and physical access while fostering awareness of disability rights and institutional responsibilities. The role communicates, encourages, and recommends best practices to support student success and accessibility, while leading by example through a positive, professional demeanor and a willingness to support students. The position also provides administrative support to Disability Support Services, including maintaining required documentation, and contributes to ongoing program assessment while remaining current with best practices and emerging technologies in support of the university’s commitment to continuous quality improvement.

Benefits

Work-life balance

Holidays – 10 paid holidays per year and 1 Floating Holiday

Vacation – 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)

Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status.

Employee and Dependent Tuition Waiver

Opportunities to engage in professional development opportunities

Committed to employee wellness and access to a robust Employee Assistance Program

Medical Benefits that are robust and affordable

Visit MUS Benefits to learn more about our benefit package including:

Medical, Vision, and Dental

Life Insurance and Long-Term Disability are incorporated into our benefits.

Learn more about our retirement benefits at MUS Retirement.

Opportunities for career growth and a variety of career paths

Campus vibrancy – coffee shops, free attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.

Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities

Greet walk‑in visitors; answer and route telephone calls to the appropriate area

Conduct brief informational sessions with students and prospective students regarding the accommodation process

Schedule student appointments and coordinate communications with DSS staff

Review confidential documentation to identify functional limitations related to a student’s disability

Conduct initial evaluations of student needs; develop and approve reasonable accommodations; monitor student progress and modify accommodations as needed

Coordinate testing logistics, including scheduling exams, proctoring, collecting materials, and ensuring approved accommodations are in place

Coordinate academic, housing, and testing accommodations in collaboration with DSS staff, faculty, and campus partners

Coordinate assistive technology services (e.g., recording lectures, text-to-speech, low-vision supports, equipment checkout, and basic troubleshooting)

Manage document conversion and alternative-format materials, including accessible PDFs, audio, Braille, and electronic textbooks

Coordinate video captioning and accessibility services with faculty, IT staff, and third‑party vendors

Maintain confidential student records in compliance with institutional, state, and federal requirements

Assist with data collection, report generation, and program support activities

Assist with updating departmental resources (e.g., printed materials, web pages)

Build and maintain effective working relationships with a diverse population of students, faculty, staff, administrators, and external partners

Assist with monitoring and ordering office supplies

Perform other related duties as assigned by the DSS Director

Qualities

Demonstrates punctuality and dependability, including consistent attendance and timeliness

Excellent oral communication skills, including active listening, clear and professional verbal communication, and effective participation in meetings

Excellent written communication skills, including the ability to write clearly and informatively, edit for accuracy and grammar, adapt writing style as needed; ability to read and interpret written and numerical information

Strong counseling and interpersonal skills, including the ability to respond effectively to challenging or emotionally sensitive situations while meeting commitments

Ability to learn and train others in the use of assistive technology for coursework, including, but not limited to, media captioning, accessible classrooms, text-to-speech, speech-to-text, screen readers, and other relevant software

Physical Demands

Ability to lift and carry assistive technology and office supplies

Required Qualifications
Education Required:

Bachelor’s degree in a relevant field

Experience Required:

Three years in a related field and/or experience in higher education

Preferred Qualifications
Education Preferred:

Master’s degree in a related field

Three years in a related field and/or experience in higher education, with demonstrated proficiency in computer systems, including Banner and Accommodate

Knowledge of the medical, educational, social, and legal aspects of disabilities

Knowledge of accommodations management software, such as Accommodate

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu .

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: www.msubillings.edu/humres/eeos.htm

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