Photographic Services Specialist #376

Target Hiring Range:

$69,000-$74,000

Department:

Support Operations

Posting Date Range:

6/4/2026-6/18/2026

Pay Grade Range:

$69000-$120750

Work Hours:

8:00am-5:00pm

FLSA Status:

Non-Exempt

Remote Work Status:

Onsite

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

Job Description
JOB OVERVIEW
Senate Photographic Services (SPS) documents the work and history of the U.S. Senate through official photography, short-form video, and visual media. The Photographic Services Specialist serves as the front line of this operation, acting as a primary point of contact for Senators, Senate staff at all levels—from senior leadership to junior roles—and other stakeholders. This role coordinates and schedules service requests, translates needs into clear assignments, and ensures timely, accurate communication internally and externally. Operating in a high-visibility environment, the Specialist provides responsive, discreet, and professional service while helping SPS maintain high standards for quality and reliability.

This role also supports the day-to-day operations of SPS by maintaining workflow visibility, managing records and reporting, and supporting the systems and processes that enable effective service delivery to the Senate. Working closely with SPS leadership and staff, the Specialist helps manage scheduling demands, supports coordination across functions, and contributes to ongoing process improvement. Success requires strong organization, sound judgment, attention to detail, and the ability to manage competing priorities in a fast-paced, mission-critical environment.

Duties And Responsibilities

Serve as a primary point of contact for Senate offices and other stakeholders by receiving, clarifying, routing, and tracking requests to support efficient workflow and timely service delivery.

Maintain scheduling, assignment, and related administrative records; prepare reports and status updates to support operational awareness and decision-making.

Take passport photos and process corresponding receipts.

Support SPS tools and customer-facing systems by assisting with website updates, user acceptance testing, and providing guidance on service processes, tools, and procedures.

Identify and communicate workflow issues, customer needs, and service improvement opportunities to enhance efficiency and customer experience.

Perform other duties as assigned.

Key Accountabilities/Essential Job Duties
Coordinates and schedules Photographic Services staff, resources, and assignments for both scheduled and ad hoc requests. Provides customer service and support to Senate offices and various stakeholders to coordinate and support efficient workflow and delivery of timebound requests. Performs administrative duties such as creating reports, updating website content, and performing user acceptance testing, which inform and support office decisions. Provides support to stakeholders in navigating photographic services tools and systems by gathering and interpreting customer feedback and offering solutions based on established processes. Improves end user experience by escalating issues, when needed. Other duties as assigned.

JOB SPECIFICATIONS
Required Education
High School Diploma/ GED.

Other Duties/ Responsibilities

Supports market research on product development/ enhancement to support the photo studio.

Required Work Experience

Three (3) to five (5) years of progressively responsible experience in customer service.

Required Special Skills/ Knowledge

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Excellent communication, presentation, active listening, and facilitation skills.

Strong interpersonal skills with the ability to communicate and engage effectively with stakeholders at all levels.

Knowledge in Microsoft products.

Ability to multitask and prioritize assignments, maintaining deadlines in fast-paced, customer-centric environment.

Ability to convey information effectively while exercising sound judgement and maintaining discretion when interacting with Senate staff, and the general public, when answering questions or fulfilling service requests.

Ability to learn Photographic Services standards and procedures, and ensure they are applied to all scheduling tools and service systems.

Desired Qualifications

Experience supporting scheduling, service coordination, or workflow tracking in a customer-facing environment.

Experience serving as a primary point of contact for customers, clients, or stakeholders with competing priorities and deadlines.

Demonstrated success in maintaining records, reports, trackers, or other tools that support operational efficiency.

Experience supporting or testing service tools, websites, or systems used for customer or workflow management.

Experience working in a fast-paced, high-visibility, deadline-driven environment.

Familiarity with photography, creative services, or visual communications support is a plus.

Demonstrated ability to succeed in complex organizational environments; familiarity with Senate operations and workflows, or the interest and ability to quickly learn them, strongly preferred.

Working Conditions

Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during a lapse, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.

This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during a lapse, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.

Sedentary (carrying items less than 25 pounds).

The person in this position needs to move about inside the office to access filing cabinets, office machinery, etc.

The person in this position needs to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The person in this position must be able to exchange and communicate accurate information verbally and be able to hear.

CONDITIONS OF EMPLOYMENT

Be a U.S. citizen;

Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.

1324b(a)(3)(B);

Be (i) admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or

Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.

Benefits At-a-glance
The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.

ACCOMMODATIONS
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.

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