Senior Director, Customer Experience Strategy

JPMorganChase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. In this role, you'll lead a team of program managers and analysts to improve customer and client journeys through innovative strategies and measurable outcomes.
The ideal candidate will have extensive experience in customer experience strategy, the ability to coach high-performing teams, and a strong analytical background. You'll work cross-functionally to elevate service standards and optimize client satisfaction.

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