The Territory Account Manager reports to the Head of Sales & Strategic Partnerships EAST and plays a key role in driving regional growth and customer satisfaction. This role provides hands-on exposure to all aspects of the sales process—from lead generation and customer engagement to installations, demonstrations, and follow-ups.
The position is designed for individuals who are eager to learn, highly self motivated with a personal emphasis on continued professional growth and dedicated to customer success. An individual with an entrepreneurial mindset will thrive in this role.
Key Responsibilities
- Managing customer accounts, identifying opportunities, and executing sales initiatives
- Maintain accurate and up-to-date records in the company CRM (Salesforce) for all accounts, contacts, leads, and opportunities within the assigned territory
- Exited about cold calling
- Assist with customer visits, demos, and product installations—helping coordinate logistics, materials, and follow-up communications
- Follow up on all assigned leads within the timelines specified in company policy
- Help prepare sales reports, presentations, and forecasts for leadership review
- Develop foundational relationships with customers, addressing routine questions and escalating complex needs to senior team members
- Represent Milestone at trade shows and professional conferences within the region and across North America, as needed
- Collaborate cross-functionally with internal departments (Sales, Marketing, Service, Applications, etc.) to ensure customer success and brand recognition
- Provide regular updates to the Head of Sales and Strategic Partnerships on sales activities, progress, and challenges within the region
- Adapt to changing customer needs, market conditions, and internal priorities
- Learn and maintain a strong understanding of the full product portfolio and its value for both anatomic pathology and operating room customers
- Support account mapping, territory research, and strategic initiatives to expand market presence and identify growth opportunities
- Ensure adherence to company policies, industry regulations, and ethical standards
Qualifications & Experience
- 3+ years of sales experience —preferably in healthcare, laboratory products, or life sciences
- Hardcore, overachiever, eager to learn and always ready to support both the internal team and customers
- Strong interpersonal and communication skills, with the ability to engage effectively across various customer levels (technical staff, clinicians, and administrators)
- Strong organizational skills and attention to detail, with a proactive approach to managing multiple priorities
- Computer proficiency, including Microsoft Office (Outlook, Word, Teams, OneDrive, Excel, PowerPoint)
- Experience with CRM systems (Salesforce) preferred
- Ability to work independently while taking direction from management
- Ability and willingness to travel extensively within the assigned territory (up to 75% of the time, overnight stays included)
- Current and continued residence in assigned territory
- Valid U.S. driver’s license and ability to drive in all states within the territory, required
- Valid U.S. passport (required for occasional international travel, including visits to company headquarters in Italy), required
Education/Training
- Bachelor’s degree preferred (focus in life sciences, business, or related field)
- Equivalent experience or training may be considered for qualified candidates
Employment Requirement
- Successful completion of pre-employment background check and drug screening through a third-party provider.
- Willingness to submit to random drug screening through third party provider, upon request, from time to time throughout the duration of employment.