Sales Coordinator

Inside Sales Coordinator

The Inside Sales Coordinator is responsible for providing administrative and customer service support to the sales team, ensuring smooth operations, and enhancing the overall customer experience. The role involves managing customer inquiries, preparing quotes, coordinating orders, and assisting with internal processes to meet sales goals. Customers include homeowners, dealers, contractors, and installers. This individual plays a key role in support for the sales team, managing critical processes, and is responsible for coordinating sales activities, fostering client relationships, and serving as a resource for the team.
Job Location: This position is located at our office in Frederickson, WA.
Job Responsibilities:
Act as a liaison between the sales team, customers, and internal departments (logistics, finance, and operations) to ensure smooth communication and an "Easy to do business with" approach for our customer base
Work with the sales team to manage CRM systems and other sales tools, ensuring all customer and sales information is up to date
Serve as a key point of contact for the sales team to provide prompt responses to inquiries that meet the needs of the team and the customer
Provide product information and technical information
Investigate and research all customer inquiries, concerns and follow-up promptly with the customer
Collaborate with the sales team daily to prepare quotes, proposals, and submittals for the commercial market and projects that require special pricing
Support sales leadership in creating and implementing new processes to improve efficiency and customer experience
Work closely with the operations team to resolve inventory, shipping, and delivery challenges to better service the customer
Assist with Quality issues, job site coordination, and transportation challenges
Partner with marketing teams to align promotional activities, campaigns and accurate technical resources
Job Requirements:
High School or technical school or equivalent in some experience, training and education
Salesforce or any CRM Experience
Excellent communication skills, both verbal and written
Prior experience in block/brick manufacturing industry or related field recommended
Proven support experience
Excellent customer service-oriented skills
Computer literate, especially MS Office suite, order tracking software, email, etc
Valid driver's license and current auto liability insurance
Compensation:
The hourly pay rate is $26-$28/hr Vacation hours of three weeks per year Sick leave benefits in accordance with State Laws 401k plan Short-Term and Long-Term Disability benefits Nine paid Holidays per year Opportunity for annual bonus
What CRH Offers You:
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH:
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today!