Sales Coordinator

Job Summary
The Inside Sales Coordinator is responsible for providing administrative and customer service support to the sales team, ensuring smooth operations, and enhancing the overall customer experience. The role involves managing customer inquiries, preparing quotes, coordinating orders, and assisting with internal processes to meet sales goals. Customers include homeowners, dealers, contractors, and installers. This individual plays a key role in supporting the sales team, managing critical processes, and coordinating sales activities, fostering client relationships and serving as a resource for the team.

Job Location
This position is located at our office in Frederickson, WA.

Job Responsibilities

Act as a liaison between the sales team, customers, and internal departments (logistics, finance, and operations) to ensure smooth communication and an "Easy to do business with" approach for our customer base

Works with the sales team to manage CRM systems and other sales tools, ensuring all customer and sales information is up to date

Work closely with the sales team to enter and process cases, leads and opportunities in a timely manner per SF initiatives

Serve as a key point of contact for the sales team to provide prompt responses to inquiries that meet the needs of the team and the customer

Provide product information and technical information

Investigate and research all customer inquiries, concerns and follow-up promptly with the customer

Collaborate with the sales team daily to prepare quotes, proposals, and submittals for the commercial market and projects that require special pricing

Support sales leadership in creating and implementing new processes to improve efficiency and customer experience

Work closely with the operations team to resolve inventory, shipping, and delivery challenges to better serve the customer

Assist with quality issues, job site coordination, and transportation challenges

Partner with marketing teams to align promotional activities, campaigns and accurate technical resources

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

High school diploma or technical school or equivalent experience, training and education

Salesforce or any CRM experience

Excellent communication skills, both verbal and written

Prior experience in block/brick manufacturing industry or related field recommended

Proven support experience

Excellent customer service-oriented skills

Computer literate, especially MS Office suite, order tracking software, email, etc

Valid driver's license and current auto liability insurance

Compensation

The hourly pay rate is $26-$28 per hour

Vacation hours of three weeks per year

Sick leave benefits in accordance with state laws

401(k) plan

Short-term and long-term disability benefits

Nine paid holidays per year

Opportunity for annual bonus

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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