Customer Experience Specialist (San Diego)

Solar Digital Customer Experience Specialist – San Diego, CA
Join a globally recognized industrial technology company headquartered in San Diego, CA. With a presence in markets around the world, this organization supports critical infrastructure operations. You will be joining a collaborative, innovative team that is actively shaping the future of how customers interact with their technology platforms on a global scale.

What You’ll Do

Serve as the primary point of contact for global customers experiencing access issues, troubleshooting needs, and platform support inquiries, resolving approximately 750 tickets annually

Manage and administer customer accounts across a suite of customer‑facing digital applications, ensuring seamless access and a positive user experience

Draft and coordinate communications to a global user base regarding platform updates and announcements

Diversity Note
We actively support and promote people of various backgrounds from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.

Compensation
The expected range for this role is $25.00 to $35.00 per hour. Compensation is determined by several factors which may include skillset, experience level, and geographic location. Actual pay may vary based on qualifications and experience.

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