Engagement Manager / Lead, Future Platforms | Housing (6 Openings). Job in New Y

About the role
Engagement Manager / Lead, Future Platforms | Housing (6 openings) – onsite, 4‑5 days per week in New York City, NY. Direct hire, permanent placement.

We are seeking high-performing operators with strong consulting, strategy, product, implementation, or startup operations backgrounds who can lead enterprise client engagements while helping scale next‑generation AI platforms. These positions require sharp judgment, client leadership skills, operational discipline, and the ability to build from zero to one.

Note:

Candidates with unstable or frequently changing employment history will not be considered.

Key Responsibilities

Own enterprise customer deployments from initial scoping through implementation, launch, adoption, and post‑launch success

Serve as the primary bridge between clients and internal Product, Engineering, Operations, and Leadership teams

Translate client pain points and business requirements into clear product feedback and actionable internal priorities

Lead complex multi‑stakeholder engagements with executive‑level customer contacts

Build scalable operating playbooks, implementation frameworks, and repeatable delivery processes

Drive issue resolution, timeline management, resource coordination, and successful customer outcomes

Partner with internal leadership to improve post‑sales motions, expansion strategies, and platform adoption

Identify operational bottlenecks and implement systems that support rapid growth

Travel as needed for client meetings, implementations, or internal business priorities

Required Qualifications – Engagement Manager Level

3‑5 years of experience in management consulting, strategy, implementation, product operations, customer success leadership, or client‑facing startup roles

Proven experience managing complex software implementations or enterprise client programs

Required Qualifications – Engagement Lead Level

5‑8 years of experience in management consulting, strategic operations, enterprise delivery, or high‑growth B2B SaaS environments

Proven experience leading large‑scale client engagements and mentoring internal teams

Required for All Candidates

Strong client‑facing communication skills with executive presence

Demonstrated ability to operate independently in ambiguous, fast‑paced environments

Experience building processes, systems, or operational frameworks from scratch

Strong project management discipline with ability to manage multiple priorities simultaneously

Ability to translate customer needs into structured business and product recommendations

Willingness to work onsite 4‑5 days weekly in NYC and travel monthly if needed

Stable employment history with clear progression; candidates with jumpy resumes will not be considered

Preferred Qualifications

Experience at high‑growth B2B SaaS companies, especially housing, proptech, marketplace, or real‑estate technology environments

STEM degree or equivalent technical/analytical background

Prior startup operating experience or founding experience

Product management or product strategy exposure

Background building scalable implementation playbooks or customer delivery systems

Experience supporting AI‑enabled products or data‑driven platforms

Strong analytical problem‑solving skills with first‑principles thinking

Experience managing enterprise clients with multiple stakeholder groups

Compensation & Benefits

Engagement Manager: Base Salary $180,000 – $200,000; Equity + benefits package

Engagement Lead: Base Salary $210,000 – $250,000; Equity + benefits package

Work Location & Schedule

Onsite 4‑5 days per week – New York City, NY

Full‑time, direct hire

Application & Disclaimers
All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.

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