Thrill Ambassador

Kelly Services in partnership with Nissan North America

is currently recruiting for a

Customer Experience Coordinator

to join the team in Franklin, TN.
Pay:

$26.00 per hour
In office Monday-Thursday 8am-5pm, Remote on Friday
Why you should apply to be a Customer Experience Coordinator at Nissan:

Competitive pay rate at $26.00 per hour.
Opportunity to work with a respected, innovative automotive leader focused on mobility, operational excellence, and electrification of vehicles.
Be part of a dynamic, collaborative, and people-focused team environment.
Help drive customer loyalty and deliver white glove service to vehicle owners.
What’s a typical day as a – Customer Experience Coordinator?

Welcoming new vehicle owners, addressing questions or concerns, and proactively communicating about vehicle alerts and resolutions.
Coordinating solutions for customer vehicle issues, dealer complaints, general inquiries, warranty policies, service contract policies, goodwill assistance requests, and part escalations while maintaining communication between customers and dealers.
Providing technical support for complex customer cases, including technical application troubleshooting.
Collaborating with internal departments to enhance the customer resolution process and supporting customer inquiries using available tools.
Documenting all customer interactions, calls, and resolution steps according to company policies and procedures.
Providing inbound phone support for the customer loyalty program and assisting with service campaign/recall information.
This job might be an outstanding fit if you:

Have 1 to 3 years of directly related, professional-level experience in customer service, or call center.
Bachelor’s Degree is required for this role.
Possess excellent analytical, interpersonal, oral, and written communication skills with a passion for serving others.
Demonstrate strong conflict resolution, presentation, and organizational skills.
Are accommodating, action-driven, and possess an outgoing personality.
Have thorough computer skills and are comfortable with technology and process improvement; Salesforce experience preferred.
Perks:

Weekly Pay
16

paid holidays
10-15

days of Paid Time Off
Enhanced Medical Benefits
Kelly Perks-Discount Program
Kelly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, and other legally protected characteristics. All qualified applicants and employees are considered for all positions.

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