Business Programs Manager

Job Title: Business Programs Manager

Location: Bonita Springs, FL, USA, 34134

Posting Start Date: 5/11/26

Req #: 67486

Pay Range: $90,000 - $100,000

Job Purpose
Herc Rentals has successfully launched a critical safety and technology initiative supporting our mobile workforce across North America. We are now seeking an experienced Business Operations Manager to own the ongoing sustainment, optimization, and field enablement of this program. This role is accountable for maintaining momentum, supporting the field with speed and urgency, continuously refining the program through coaching and safety-focused enhancements, and ensuring the initiative delivers measurable operational and safety outcomes. The position includes direct people leadership, with responsibility for a dedicated direct report who manages the administrative execution of the program. The ideal candidate thrives in a fast‑paced environment, demonstrates strong change management capability, communicates effectively with all levels of the organization, remains composed under pressure, collaborates seamlessly across teams, and is comfortable presenting to senior leaders.

What you will do...
Program Ownership & Sustainment

Serve as the operational owner of an enterprise safety and technology program that is live and deployed across the field

Ensure consistent execution, adoption, and reinforcement of program standards across regions and functions

Maintain positive momentum by actively gathering field feedback and translating it into actionable improvements

People Leadership & Collaboration

Directly manage and develop a program administrator responsible for day‑to‑day administrative execution

Provide clear direction, coaching, and prioritization to ensure timely, accurate program support

Collaborate closely with cross‑functional partners including Operations, Safety, Fleet, IT, and vendors to drive alignment and results

Foster a collaborative, solutions‑oriented approach across team members and stakeholders

Maintain consistent, proactive communication and a strong working relationship with the program's technology partner, including leading weekly touch‑base meetings to review performance, issues, enhancements, and upcoming priorities.

Field Support & Sense of Urgency

Act as a primary escalation and support point for field teams, responding to issues, questions, and requests with a strong sense of urgency

Deliver near‑real‑time responses to operational, technology, and process inquiries to support field executionMaintain professionalism, composure, and clarity when operating in high‑volume, fast‑paced, and time‑sensitive situations

Balance immediate field needs with long‑term program stability and continuous improvement

Change Management, Communication & Reinforcement

Apply structured change management practices to reinforce behaviors, adoption, and long‑term program success

Communicate effectively with all levels of the field, from frontline employees to regional and senior leaders

Translate complex concepts into clear, practical guidance that resonates with diverse audiences

Reinforce program expectations through ongoing communication, coaching, training, and feedback loops

Continuous Improvement & Safety Focus

Continuously refine the program through coaching, safety observations, operational insights, and field feedback

Identify opportunities to enhance safety outcomes, usability, compliance, and operational efficiency

Stay focused on both proactive improvement and responsive problem‑solving

Data, Integrations & Reporting

Partner with IT, Fleet, and vendors to understand, maintain, and evolve data integrations across systems

Define, develop, and manage meaningful operational and safety KPIs, dashboards, and reporting

Analyze trends and translate data into actionable insights for leadership and field teams

Executive & Stakeholder Communication

Prepare and deliver clear, concise, and confident presentations to senior leadership

Communicate program performance, risks, trends, and improvement plans with credibility and impact

Influence stakeholders through data‑driven storytelling and operational insight

Requirements

Bachelor's degree in Business Administration or a related field

5+ years of experience supporting, operating, or optimizing large‑scale operational or technology programs

Demonstrated people leadership experience, including direct report management

Strong change management skillset with experience driving adoption in field‑based environments

Proven ability to operate with urgency while maintaining composure and professionalism

Experience with data integrations, KPI development, and performance reporting

Exceptional communication skills with the ability to engage all levels of the organization

Highly collaborative, adaptable, and effective in fast‑paced environments

Passion for leveraging technology to improve safety and operational outcomes

Skills

Field teams feel supported, heard, and responded to quickly

Program momentum remains strong and continues to improve

Leadership has clear, actionable visibility into performance through KPIs

Safety outcomes, compliance, and operational efficiency continue to advance

Benefits
Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.

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