Sales Coordinator (Rochester, NY)

Wonder, a leader in home improvement since 1962, is growing fast—and we want you to grow with us! Recognized as one of Rochester’s Top 100 companies and one of New York’s Best Companies to Work For in 2025, we take pride in our strong reputation, commitment to excellence, and a workplace culture that fosters success.

About the Role
We are seeking a detail-oriented and proactive Sales Coordinator to support both our Window & Door and Shower & Bath divisions. This role is the key bridge between Sales and Production responsible for ensuring sold jobs are accurate, complete, approved, and executable before entering production.

You will be the point person for ensuring contracts, project details, approvals, and documentation are clean and complete before a project reaches product ordered. This role plays a critical part in protecting operations from downstream issues by identifying gaps early and maintaining strong process accountability.

Responsibilities

Enter contracts into CRM systems (ImproveIt360 / LeadPerfection)

Review and validate pricing, product selections, discounts, promos, and financing details

Confirm all required fields, approvals, and documentation are complete before jobs advance

Apply Hold / Do Not Hold rules and manage approval workflows

Process and manage change orders

Coordinate with Accounting regarding deposits and financing requirements

Verify Final Measure packets are complete before ordering

Coordinate between Sales, Final Measure, Purchasing, and Operations teams

Confirm measurements, scope, special requirements, and project details

Maintain LEAP quoting system for Shower & Bath division

Update pricing and product spreadsheets

Train and support Sales team on CRM and quoting tools

Maintain complete and audit-ready project documentation

Monitor backlog, holds, and approval delays impacting Production readiness

Identify and resolve missing information or inconsistencies quickly

Provide feedback to improve sales-to-production workflows and processes

Qualifications

2+ years of experience in project coordination, operations, construction administration, or sales support preferred

Home improvement, construction, remodeling, or manufacturing industry experience preferred

Strong organizational and communication skills

Ability to manage multiple projects and deadlines simultaneously

High attention to detail and commitment to accuracy

Proficient with CRM or ERP systems (Salesforce/ImproveIt360 experience a plus)

Problem-solver with strong ownership and accountability

Ability to work cross-functionally with Sales, Operations, Accounting, and Purchasing teams

Compensation

$65,000-$70,000 commensurate with experience

Benefits

Company vehicle is provided

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Tools provided

Vision insurance

Why Join Wonder

Established, growing company with strong leadership and a culture of excellence

Opportunity to directly impact operational execution and process improvement

Fast-paced environment with opportunities for advancement

A team that values accountability, communication, collaboration, and results

#J-18808-Ljbffr