Sales Operations Coordinator

The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and ultimately help drive the success of our business.

Responsibilities

Provide prompt, excellent customer service and support via email and phone.

Follow up with existing accounts, while developing new leads.

Provide aging reports and financial reconciliation for the Sales Operations team.

Work closely alongside Accounts Receivable and Accounts Payable to ensure payments match orders.

Handle refund reconciliation for outstanding order balances.

Support the sales team via reporting, customer follow-up and ad hoc requests.

Administrative Duties

Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.

Follow up with customers to collect proper forms and documents.

Help maintain strong existing client relationships.

Prepare a variety of daily status reports.

Update the Sales Database daily, or as needed and/or assigned.

Check system synching issues and communicate the proper next steps.

Assist Account Managers inter‑departmentally with Finance and Logistics.

Review PACT Act news and regulations and its effects on the industry.

Qualifications

2+ years' experience working in a similar role.

Strong internal and client‑facing communication skills.

Advanced troubleshooting and multi‑tasking skills.

Experience working with ERP and/or CRM systems.

Experience using and multi‑tasking within the Salesforce platform.

Passion for customer success and value creation.

Knowledge of Microsoft Office Suite.

Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes.

Ability to function at a high level in either a team environment or independently.

Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills.

A polished individual who likes challenges and can contribute their talents to our team environment.

Passion for growth in business administration and development and sales.

This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office.

The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset.

Perks and Benefits

Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time‑Off.

Friendly office in LA Center Studios with a fun casual and comfortable work environment.

Access to Puffco products.

Snacks, lunches, events and so much more!

EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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