Account Manager

Account Manager
We are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth.

What you’ll do:
Client Relationship Management

Manage client relationships and serve as the primary strategic partner for assigned accounts

Understand client goals and ensure delivery of services aligned to their objectives

Resolve client issues with urgency and professionalism

Build trust through consistency and transparency in all client interactions

Prepare and present business reviews to executive-level audiences

Revenue Growth & Retention

Identify upsell and cross-sell opportunities within assigned accounts

Own the end-to-end renewal process

Analyze account health metrics to identify trends and improvement areas

Account Strategy & Cross-Functional Collaboration

Contribute to strategic account planning with cross-functional teams

Partner with Product, Support, and/or Service teams to advocate for client needs

Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes

Account Operations & Documentation

Maintain accurate records of client interactions and account activity

Use CRM tools to manage and track account status, pipeline, and activity

AI-Enabled & Data-Driven Ways of Working

Leverage approved AI tools and automation to improve account management efficiency and consistency

Use data, dashboards, and AI-supported insights to monitor account health and identify risks early

Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work

Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows

What you’ll bring:

Strong client relationship management skills

Ability to identify growth opportunities within assigned accounts

Excellent communication and problem-solving abilities

Experience using CRM tools to manage accounts

Collaborative and proactive approach with strong follow-through

Takes ownership and follows through without being asked

Builds trust through consistency and transparency

Comfortable managing multiple priorities in a fast-paced environment

Thrives in a collaborative, team-oriented culture

Comfortable with camera-on meetings and executive-level communication

Organized, analytical, and execution-focused with attention to detail

Proficient with Windows, Microsoft Office, and CRM applications

Excellent written and oral communication skills

Why This Role:

Own meaningful client relationships as the primary strategic point of contact for assigned accounts

Work at the intersection of client success, revenue growth, and product value in a fast-paced environment

Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact

Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

100% Employer paid short/long term disability

Basic Life

401(k) option with 100% company match up to 4%

Non-Exempt employees have a generous accrual policy

10 sick days annually

10 company paid holidays

6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

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