Multimedia Communications Specialist, Intermediate

Multimedia Communications Specialist, Intermediate
Georgia State University

Instructional Innovation and Technology

Marketing and Communications

Position Overview
Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as a Multimedia Communications Specialist, Intermediate. The role is responsible for writing, designing, and developing materials to support the use and adoption of university technology tools, IT services, and innovation initiatives.

The position works under the supervision of the IIT Director of Communications and collaborates with subject matter experts, technology systems administrators, and other communications team members to develop technical documentation, knowledge‑base articles, web pages, graphics, visualizations, video learning materials, and interactive multimedia content that meets university standards.

The ideal candidate has experience translating technical processes into common language for non‑technical users, creating documentation through a problem‑solving approach, and is excited about amplifying the reach and types of documentation available to our organization. Experience with screen‑capture videos and website maintenance is also helpful.

NOTE:

This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities
The scope of responsibilities for this position will include but is not limited to the following essential duties:

Knowledge and Support Content Creation

Create and organize technology support knowledge‑base content in the online service desk tool and across digital and physical systems to increase awareness of services and improve ease of access to solutions.

Multimedia Design and Production

Design and produce professional‑quality written and multimedia materials to meet the specifications of project stakeholders.

Create and integrate text, video, audio, graphics, data visualizations, and interactive multimedia to support development of technology solutions and use of technology.

Project Assistance and Operational Support

Work individually and collaboratively to meet project deadlines and defined project goals.

Organize and prioritize tasks to support team‑based technology projects.

Communicate project progress, issues, and updates in a timely and professional manner and assist with the assessment.

Outreach

Attend and support campus outreach events on departmental services and solutions to students, faculty, and staff.

Research

Research trends and technology in the areas of direct expertise to ensure production of work comparable with highest technology industry standards.

Qualifications
Minimum Hiring Qualifications

Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Qualifications

Familiarity with webpage and/or knowledge‑base tools

Benefits

Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.

A knowledge‑sharing organization that collaborates with various partners.

Location
Atlanta Campus

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