Director - Specialty Services (ID# 638)

Director

Specialty Services

Location: Baltimore, MD - Mid-Atlantic Region (Multi-State)
The Director of Specialty Services leads specialty service operations across a multi-state region. This role owns operational execution, documentation accuracy, and financial performance while ensuring strong coordination across departments and scalable systems.
Core Responsibilities:
Lead 24/7 specialty service operations across a multi-state region
Ensure all work is executed, documented, and billed accurately
Drive consistency in documentation, inventories, and job file quality
Oversee workflow and ensure strong coordination across departments
Enforce adherence to the TVR Playbook and disciplined use of KnowHow
Implement and improve systems for inventory management, tracking, and documentation accuracy
Partnering with HR to handle disciplinary or corrective action plans
Build and develop a high-performing, accountable team
Own hiring, onboarding, training, and ongoing development programs
Conduct annual performance reviews and establish clear expectations
Own divisional P&L performance, including cost control and profitability
Review and approve job costs, invoices, and financial allocations
Drive initiatives that improve efficiency, documentation accuracy, and margin
Participate in annual planning and long-term strategic initiatives (34 years)
Ensure documentation supports billing, claims, and carrier expectations, reducing disputes
Maintain strong alignment with estimating, mitigation, reconstruction and accounting teams