Music School Assistant General Manager

Benefits

401(k) matching

Bonus based on performance

Paid time off

Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. We put on shows to teach music!

The Studio Coordinator is a key front‑of‑house presence. You'll often be the first point of contact—creating a strong first impression while managing the fast pace of daily operations. Reporting to the General Manager, you'll assist with running the School, supporting instructors and creating an amazing experience for all students, parents and prospective customers. This role requires availability for select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM.

Roles and Responsibilities

Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency

Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents

Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools

Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the School of Rock Code of Conduct and safety policies

Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns

Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance‑based music education, and motivate students’ continued enrollment

Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow‑up with prospective families

Skill Requirements

3+ years experience in customer service, marketing and/or sales environment

Strong leadership and management skills: able to motivate and inspire a team

Strong business acumen, preferably experience assisting in running a business

Skilled at juggling multiple projects, setting priorities, being a self‑starter, and problem‑solving

Good team player who collaborates and brings a positive energy and personality to the workplace every day

Ability to be adaptable and flexible under pressure

Excellent customer service and relationship skills – welcoming, outgoing demeanor essential

Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written

Experience and interest in working with children

Knowledge of music and/or the music industry is preferred

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