Director - Online Sales

Director - Online Sales

The Director for Online Sales supports the mission of Overflow Thrift Store (OTS) by administering the Overflow Ebay store and other online sales avenues. The Director leads the Online sales team to select items for placement on on-line sales avenues, train store staff to identify items for special price / online sales, complete pricing review for all items (following pricing guides, when applicable), establish efficient processes for transfer and management of merchandise between Overflow stores, list items on Overflow online sales stores in a creative and appealing manner, manage product promotions, organize online merchandise for efficient storage and access, oversee regular product rotation so the Overflow ebay store is "fresh," assist customers to complete purchases and maintain positive communications with customers, and arrange for shipping of items. The Director collaborates with other online sales and marketing staff to achieve sales goals, promote Ebay store merchandise, and maintain efficient online store operations.
This position is a member of Overflow's senior leadership team and, as such, stewards Overflow's Mission, Core Values and Statement of Beliefs both internally and externally. Therefore, the Director must agree to uphold Overflow's Statement of Beliefs in principle, conviction, professional behavior, and personal practice.
All Staff Responsibilities
Culture

When representing the company at any time or in any setting, act and communicate in a manner consistent with Overflow's Mission, Core Values, and Statement of Beliefs.
Demonstrate an ability to thrive in a flexible, physically-active, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude

Reliability/Accountability

Follow attendance procedures; arrive to the building with enough time to allow for storing personal items, filling personal drinks, greeting team mates, etc., and be ready to start work when clocking in on time (at the time scheduled to begin work)
Adhere to Overflow Handbook, policies and procedures
Demonstrate excellent productivity in tasks and throughout shift
Work with diligence and focus when clocked in - for example:

seek out tasks to complete - discuss with team mates or Directors about priority tasks; look for cleaning, tidying and stocking tasks to complete, especially when working at the registers
refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (socializing, reading, games, etc.)
complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes)
be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.; i.e., ready to start work when you clock in)

Teamwork/Cooperation

Serve as a positive colleague or team member
Adapt to daily needs and changing plans
Maintain productive working relationships

Communication

Speak and/or write effectively, listen carefully, and clarify information when necessary
Provide complete, accurate and truthful updates to supervisor
Reflect Overflow values in written and verbal communication - Love, Joy, Peace, Patience, Kindness, Goodness, Gentleness, Faithfulness & Self-Control; Assume positive intent
Interact with everyone with kindness

In summary, Overflow teammates are expected to have a teachable spirit, to actively work to maintain unity on the team, and demonstrate respect for OTS policies, leadership, volunteers, and fellow staff members. We seek to communicate openly and honestly with one another, accepting responsibility for words and actions, striving to speak only that which edifies.
Position Key Responsibilities
Serve as member of Overflow leadership team with Managing Director, Senior Operations Director and Store Directors

Contribute to the strategic and operational decision-making for the Overflow stores overall.
Regularly evaluate and update as needed Overflow's pricing standards and guidelines for special price / online merchandise.
Regularly evaluate and update as needed Overflow's overall processes and logistics for the online / Ebay store. Seek ways to improve internal processes and the overall success of the online / Ebay store.
Collaborate with Overflow leadership team to identify and develop new online and special price revenue opportunities.
Oversee training for all Overflow staff for special price product selection and pricing, and online store processes.

Manage OTS online sales and inventory

Manage incoming and listed inventory.
Oversee pricing of merchandise sent to the Online sales team, following pricing standards and guidelines.
Assure special price merchandise is processed quickly for either placement on the Overflow Ebay store or on the retail store floor.
List items on online stores, taking pictures and creating online posts that will attract customers.
For special price items not listed for online sales, price and prepare those items for in-store sale.
Manage donor communication and shipping.
Manage sales and inventory turnover.
Maintain good relationships with customers.
Maintain tidy and efficient online store offices.

Achieve Sales Goals for Dept

Meet monthly department sales goals.
Provide monthly sales reports.
Track sales and shipping expenses.

Support store operations as needed with processing, pricing and inventory management.
Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission
Collaborate with volunteers on assigned work priorities
Communicate with volunteers with kindness, respect and appreciation
Participate in planned volunteer trainings, groups, and appreciation as scheduled
Utilize clothing training and pricing guides for volunteer onboarding
Position Requirements
Bachelor or Associate degree preferred
Two to three years experience in an online sales environment preferred
Experience in a retail, thrift or consignment environment preferred
Supervisory experience preferred
Ability to lift up to 30 pounds and 60 pounds in a team lift occasionally
Ability to work in a fast-paced environment with continuous standing, carrying, bending, squatting, pulling, and pushing. This is a constant expectation of the role.

This is a physically-active role - staff should expect to be standing and moving approximately 80% of their shifts. The work includes cleaning the online store area (mopping, sweeping, dusting), cleaning merchandise, moving boxes and merchandise repeatedly, using and moving packing materials, pushing heavy carts, moving displays, etc.

Ability to work outside in all weather on a variety of tasks such as assisting donors as they remove items from their vehicles, removing trash from the store to exterior dumpsters, helping customers with merchandise pick-ups, etc. This is an occasional expectation of the role.
MISSION:
Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.
VALUES:
Demonstrate the Fruit of the Spirit * Be Servant-Minded * Be Adaptable & Flexible * Empower Creativity * Be Inviting and Responsive