Experience and Innovation Strategist

Job Description
Location:

UCHealth Catalyst Bldg - Denver, CO

Department:

Experience And Innovation

Work Schedule:

Full Time, 80.00 hours per pay period (2 weeks)

Shift:

Days

Pay:

$36.19 - $54.28 / hour. Pay is dependent on applicant's relevant experience

Note:

This position is an onsite role and does not offer a hybrid or remote option

Summary
Oversees implementation of new patient-facing technology. Supports digital experience strategy for the department and system technologies.

Key Responsibilities

Digital Analytics & Reporting:

Maintain and optimize Google Tag Manager and GA4 tracking across organic and paid web channels. Build and manage dashboards that deliver actionable insights into website performance.

Data Integration & Alignment:

Partner with cross‑functional teams to align and synthesize data from multiple systems, including GA4, Snowflake, and Salesforce, ensuring consistency and accuracy in reporting.

Performance & SEO Insights:

Monitor trends and analyze website performance using Google Search Console, SEMrush, and other tools to inform content strategy, including AI‑driven optimization initiatives.

Technology Oversight:

Provide strategic oversight for the implementation and adoption of new digital technologies across web channels, including conversational AI and CRM integrations.

Content & CMS Management:

Maintain and enhance existing content management systems while supporting the rollout of new and emerging platforms.

Project Execution & Support:

Manage intermediate‑level technical and design requests, delegate routine updates, and provide project management support for digital initiatives.

Stakeholder Support & Issue Resolution:

Serve as a point of contact for digital‑related inquiries and escalations, including responding to patient/customer concerns tied to website experience.

Operational Excellence:

Apply critical thinking, sound judgment, and independent decision‑making in a fast‑paced environment to continuously improve digital performance and user experience.

Requirements

Bachelor’s degree.

3 years of related experience.

Benefits
Recognition

Performance bonus:

UCHealth offers a 3‑Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.

Performance‑based pay increase:

The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.

Market reviews:

All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well‑being

Medical, dental and vision coverage.

Access to 24/7 mental health and well‑being support for employees and dependents.

Discounted gym memberships and fitness resources.

Free Care.com membership.

Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.

Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.

Employer‑provided basic life and accidental death and dismemberment coverage with buy‑up coverage options.

Employer‑provided short‑term disability and long‑term disability with a buy‑up coverage option.

Retirement and savings

403(b) plan with employer matching contribution.

Additional 457(b) plan may be available.

Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high‑deductible (HD) medical plan.

Education and career growth

UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.

Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.

Other programs may qualify for up to $10,000/year pre‑paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.

Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.

Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.

Equal Employment Opportunity Statement
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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