Lead Technician (audio video)

Lead Technician

A kick-ass Lead Technician is needed for our company based in Centennial, CO. You will report to Dan Lowitz, our Technical Director. We specialize in the installation of sophisticated home automation systems, providing the best user experience and performance. We are looking for someone whose commitment to an exceptional customer experience is unmatched.
As the Lead Technician, you will work in homes and businesses to install and integrate the latest in A/V and automation technology. You will spend most of your time onsite as the lead service technician, acting as the lead on system configuration and programming, walking clients through newly installed systems, and overseeing other onsite technicians. On other days you'll work on serving existing clients to ensure their equipment is working smoothly. You must stay up on the latest trends in the home technology industry and be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.
Job Summary: Works with other installers and independently, in the completion of installs and service calls. Responsible for the timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.
Requires excellent communication skills
Self-motivated, task-driven, and able to apply "best practices" theory
Strong problem-solving skills
Ability to use hand and power tools
Key Job Responsibilities:
Complete audio/video installs and setup
Basic networking/data installation and setup
Basic programming of QAV systems
Basic understanding of security system programming and design
Demonstrate an understanding of QAV systems
Demonstrate understanding of multi-room systems and setup
Advanced troubleshooting of QAV systems
CEDIA ESTII or better certification (or obtain within 6 months of hire)
Completion of Alarm.com Academy (or obtain within 6 months of hire)
Completion of ProSource University within the first year of employment
What should you bring to the table?
Strong verbal and written communication skills
Highly detailed, organized, and multitask driven
Ability to work on rotating "on-call" service schedule
Competent skills in desktop and mobile computing
Patient and friendly personality at all times
Resourceful and willing to patiently work through challenging situations
Ambition to strive for 100% client satisfaction at all times
Ability to lift 50-70lbs
Clean driving record and background check (required for DCJS certification)
Minimum of 5 years of experience in the A/V field or related industry
What do we bring to the table?
Compensation will be commensurate with skills and experience
Paid time off
A fantastic team you'll soon call family
Culture:
Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every team member puts client service first and foremost.
Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
Do you believe there's always room for improvement? We are always in pursuit of perfection regarding the client experience.
Are you frequently putting yourself in others' shoes? We believe empathy and understanding are critical to all phases of the client relationship.
Do you pick up the ball that someone else may have dropped? Again, we're looking for people that own the company goals beyond just doing their job.
Are you OK with making a mistake? We are, too, as long as we learn from them and don't repeat them.
Benefits Package:
Health
Dental
Vision
401K with Company Match
Employee Discount
Schedule:
Monday to Friday, 8-hour shift
Ability to commute/relocate:
Centennial, CO: Reliably commute or plan to relocate before starting work (Required)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Compensation: $60,000.00 - $80,000.00 per year
Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more. According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!