Lead Technician (audio video)

What are we looking for?
A kick‑ass Lead Technician.

Where are we located?
Denver Metro, specifically Centennial, CO

Who will you report to?
Dan Lowitz, Technical Director. We think he’s pretty kick‑ass!

Who are we?
Remember the cartoon The Jetsons as a kid? Or how about the movie Iron Man? Both of these shows have a key commonality: they showcased killer homes that were souped up with the kind of technology that would blow your mind if that technology existed in real life.

Well, what was only sci‑fi in those shows is rapidly becoming real life today. Consumer technology and smart‑home systems are evolving rapidly, which means homes being built or renovated today and in the coming years will look more like those homes in the movies.

We started 16 years ago with a simple mission: “Experience the Difference.” We specialize in the installation of sophisticated home automation systems. We are dedicated to providing the best user experience and performance, providing our customers with a wide selection of products and solutions. Weak points in our solutions? You won’t find them. Our home automation systems work symbiotically to provide customized and user‑friendly designs that are easy to modify and upgrade to stay relevant.

We’re looking for someone whose commitment to an exceptional customer experience is unmatched. It’s part of what sets us apart from the competition, so this is a must!

What would you be doing?
As the Lead Technician at our company, you’ll spend your time working in homes and businesses to install and integrate the latest in A/V and automation technology.

Here’s how a typical week might look

On Monday, you might find yourself pulling wire while showing a new technician the ropes at a home under construction.

On Tuesday, you may be reviewing a proposal to ensure the necessary equipment is accounted for.

On Wednesdays, we all fly to Vegas together and hit the casinos. (just kidding; we just wanted to make sure you’re still paying attention)

On Thursday, you may walk a client through their new home, educating them on their new integrated system.

You may end your week on Friday by putting the finishing touches on a dedicated theater room.

You’ll spend most of your time onsite as the lead service technician. This includes acting as the lead on system configuration and programming, walking clients through newly installed systems, and overseeing other onsite technicians. On other days you’ll work on serving existing clients to ensure their equipment is working smoothly. We expect you to stay up on the latest trends in the home technology industry. What can we say? We like to stay current.

If we’re lucky, your daily work will be planned and structured. However, priorities can shift at a moment’s notice. Therefore, you must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.

You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issues. Client service is sacred at our company, so it is of the utmost importance that you be willing and able to serve as a helping hand to our clients in their moment of need.

Job Summary
Works with other installers and independently, in the completion of installs and service calls. Responsible for the timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

Requires excellent communication skills

Self‑motivated, task‑driven, and able to apply “best practices” theory

Strong problem‑solving skills

Ability to use hand and power tools

Key Job Responsibilities

Complete audio/video installs and setup

Basic networking/data installation and setup

Basic programming of QAV systems

Basic understanding of security system programming and design

Demonstrate an understanding of QAV systems

Demonstrate understanding of multi‑room systems and setup

Advanced troubleshooting of QAV systems

CEDIA ESTII or better certification (or obtain within 6 months of hire)

Completion of Alarm.com Academy (or obtain within 6 months of hire)

Completion of ProSource University within the first year of employment

What should you bring to the table

Strong verbal and written communication skills

Highly detailed, organized, and multitask driven

Ability to work on rotating “on‑call” service schedule

Competent skills in desktop and mobile computing

Patient and friendly personality at all times

Resourceful and willing to patiently work through challenging situations

Ambition to strive for 100% client satisfaction at all times

Ability to lift 50-70 lbs

Clean driving record and background check (required for DCJS certification)

Minimum of 5 years of experience in the A/V field or related industry

What do we bring to the table

Compensation will be commensurate with skills and experience

Paid time off

A fantastic team you’ll soon call family

Culture

Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every team member puts client service first and foremost.

Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.

Do you believe there’s always room for improvement? We are always in pursuit of perfection regarding the client experience.

Are you frequently putting yourself in others’ shoes? We believe empathy and understanding are critical to all phases of the client relationship.

Do you pick up the ball that someone else may have dropped? Again, we’re looking for people that own the company goals beyond just doing their job.

Are you OK with making a mistake? We are, too, as long as we learn from them and don’t repeat them.

Benefits Package

Health

Dental

Vision

401K with Company Match

Employee Discount

Schedule
Monday to Friday 8‑hour shift.

Ability to commute/relocate
Centennial, CO: Reliably commute or plan to relocate before starting work (Required).

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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